AbsoluteCover

Every home booking comes with AbsoluteCover for guests.

If there is a serious issue with your Absolute Stays home that your host cannot resolve, we are here to help.

Find a stay List your home

We’ll help you get rebooked or give you a full or partial refund

Here’s where we can help:

  • If your host cancels before check-in
  • If there is a problem and you cannot get in touch with your host
  • If the listing is significantly different than advertised, and your host cannot resolve the issue

Our team can help you find a similar place, considering location and amenities, based on availability at comparable pricing. If a similar place is not available or you would prefer not to rebook, we give you a full or partial refund, including programme fees.

How AbsoluteCover for guests works

AbsoluteCover for guests supports serious issues with your home booking, for example:

  • Host cancels your reservation before check-in
  • The heating is not working in winter
  • The listing has fewer bedrooms than listed
  • It is a different type of home — a private room instead of an entire home
  • A major advertised amenity, such as a pool or kitchen, is missing

AbsoluteCover for guests does not include more minor inconveniences, like a broken toaster.

Resolving issues during your stay

Your host is the first person to contact. Message them directly. If an issue comes up during your stay:

Document the issue

Take photos or videos as evidence.

Contact your host

Notify your host within 72 hours of discovery, describing the problem and seeking a resolution.

Contact us

If your host is unresponsive or unable to resolve the issue, contact Absolute immediately — WhatsApp, email or phone.

AbsoluteCover support

If the issue is covered and you wish to leave, we help you find comparable accommodation based on availability and pricing. If a similar place is unavailable or you prefer not to rebook, you receive a full or partial refund.

24-hour safety line

Need to reach us? Contact us by phone, email, WhatsApp or chat.

If you ever feel unsafe, you get priority access to specially trained safety agents who will help with the safety issue or connect you to local emergency authorities in Azerbaijan, day or night.

AbsoluteCover for guests is not an insurance policy. It does not cover travel issues (for example a storm delay, or luggage damaged by a carrier). If you are a host, read AbsoluteCover for hosts.