Safety and problems
If something goes wrong on a stay
Message the host. Message Absolute. If you are unsafe, leave and call 112 first. AbsoluteCover for guests is for a stay that is seriously not what you booked.
During the stay
A missing kettle is a message. A lock that does not work, a sewage smell, no heating in January when heating was listed, or a different house than the photographs — write both the host and Absolute the same day, with photos. We can move you or refund under AbsoluteCover for guests when the listing was materially wrong or the host cancelled.
Do not wait until the review window. Notify the host within 72 hours of discovering a serious problem, as AbsoluteCover for guests asks, and write us the same day if they cannot fix it.
What AbsoluteCover for guests covers
Cover helps when the host cancels before check-in, when you cannot reach the host, or when the listing is significantly different and the host cannot resolve it — fewer bedrooms, a room instead of the whole house, a missing pool or kitchen, no heat in winter, you cannot get in.
We try to rebook a similar place at a comparable price. If that is not available or you prefer not to move, you get a full or partial refund, including the programme fee. A broken toaster is not cover.
How to open a file
Photograph or film the problem. Message the host on the reservation. If they do not answer or cannot fix it, write Absolute the same day — the contact form, WhatsApp or chat on the stay. We reply from info@abaz.az.
Keep the conversation on Absolute Stays so the reservation file is complete. A private cash deal at the gate makes it harder to help you.
What cover is not
AbsoluteCover for guests is not travel insurance. It does not replace the Cancellation policy if you simply change your mind after the grace window. It does not pay a medical bill. It does not cover a delayed flight or luggage a carrier damaged.
Ordinary seasonal weather in the Caucasus is not a major event by itself. A change of plans is the listing’s cancel terms. Read both pages before you travel.
If you feel unsafe
Leave if you can. Call local services first — 112 in Azerbaijan (101 fire, 102 police, 103 ambulance). Then the AbsoluteCover 24-hour safety line: phone, WhatsApp or chat, the same path hosts use.
Do not wait for a review. A safety problem is not a score. Agents can connect you to local services. This is not a conversation you “see how the night goes”.
Keep the conversation on Absolute Stays
Off-platform cash deals, a second payment at the door, or a stay moved to a private number can cancel the reservation and remove cover. Report a host who asks for that through the contact form.
If something goes wrong, the file is the thread, the photographs, and 112 when you need it. AbsoluteCover for guests is for a stay that is seriously not what you booked. The Cancellation policy is for a change of mind. Use the one that matches.