Messaging guests

One inbox for the stay

Every reservation has a thread. Use it. Absolute can read it. Check-in can read it. A dispute we cannot see is a dispute we cannot help. Do not move the conversation only to a private number or WhatsApp — a screenshot later is not a file.

You may give a phone number for the last kilometre on a mountain track. Repeat the same facts in the inbox: the gate, the code, the hour. The inbox is the record. The number is a backup, not the stay.

Before they arrive

Confirm check-in at 15:00 unless the listing says otherwise, the door or meeting point, parking, and any steep path, ice, or dogs on the property. If you offer a table, a craft hour or a ride you already drive, confirm the hour and what they pay extra at the gate — in AZN — on the same thread.

Answer the same day. A booking message that sits until Friday is how a Saturday guest arrives lost. Online check-in already shows you who is coming. You are not guessing. You are confirming the last mile.

• Time and door
• Parking and the path after dark
• Dogs, ice, a second gate
• Any table or ride, hour and extra in AZN

During the stay

Be reachable the same evening. You do not have to entertain. You do have to say where the breaker is and whether the well is low. A missing kettle is a short message and a fix. A lock that fails after dark is AbsoluteCover and the safety line — and 112 first if anyone is in danger in Azerbaijan.

Keep the tone specific and calm. “The small key is for the yard gate” helps. “Read the listing” does not. If they ask for an extra mattress or a third car you forbade, say no on the thread so the rule is on the file.

If something is wrong

Write what failed, what you can do today, and when. If you cannot fix heat, water or a door, AbsoluteCover for guests starts from that thread — rebook or refund, not an argument in another chat. Screenshot nothing that you have not also written in the inbox.

Damage you find after 11:00 belongs on the reservation with photographs and an amount in AZN. Ask them to pay. If they do not, file within 14 days or before the next guest. We do not accept AI-edited evidence.

What you must not do in the thread

Do not bargain a cash discount to delete a review. Do not ask them to pay the nightly rate again at the door. Do not refuse help because a name looks foreign. Do not send a new house rule they never saw on the listing.

Do not paste a machine translation you have not read — a wrong heater instruction in English is worse than a short Azerbaijani note plus a photograph of the stove. Absolute can help you keep a clear English line; write through the contact page. We reply from info@abaz.az.

A rhythm that works in the regions

Same-day reply from the booking message to checkout. One confirmation the afternoon before 15:00. One short note after they arrive if they need it. One walk-through message only if something broke. That is enough for a courtyard in Lankaran and a house above Quba.

You will not write a novel. You will have a thread Absolute can stand behind if the stay goes wrong — and a guest who can find the gate without guessing.